Carta dei Servizi
The second edition of the Service Charter, which is committed to our customers to improve the levels of service offered.
The document, drawn up in accordance with the guidelines issued by ENAC (Ente National Civil Aviation Authority) includes:
– descriptions of the main activities and objectives that Geac intends to maintain and improve the quality
– guide of the offer full airport information for travel
The quality policy represents the commitment of Geac in ensuring the quality of services provided and to ensure the satisfaction of customers.
The key elements underpinning the quality policy are:
– customer centricity
– process improvement
– the central importance of human resources